Case Study: Scaling a Food Ordering Business with the Right Talent
Providoor, an Australian food delivery service, set out to offer something unique in the crowded marketplace—delivery from high-end restaurants and meals that required some preparation.
Their vision stood apart from competitors like Uber Eats and Foodpanda, but their existing Magento setup quickly became insufficient when demand surged during the pandemic.
To manage this influx of new customers and ensure a seamless experience for both users and their internal team, Providoor needed more than just a platform revamp—they needed the right talent to lead the charge.
The Challenge
Providoor’s initial platform couldn’t keep up with the growing demand, and they faced several critical challenges:
- Platform Limitations
Magento wasn’t scaling effectively to handle the surge in orders.
- Customer Experience Issues
The online ordering process wasn’t intuitive, causing friction for customers.
- Operational Inefficiencies
The internal team struggled to manage restaurant data and delivery areas efficiently.
Providoor needed a solution that addressed both the technical challenges and the operational gaps.
That’s when they turned to Teamo to help augment their team with the right talent for the job.
The Teamo Solution
Teamo stepped in by assembling a dedicated team of seven skilled developers who became an integral part of Providoor’s business.
These developers, each selected for their expertise in the relevant technologies, worked full-time on the platform overhaul, ensuring that Providoor could scale while maintaining their high-quality service.
Here’s how Teamo’s talent helped bring Providoor’s vision to life:
- Team Expansion
Teamo provided Providoor with a handpicked team that worked closely with their internal stakeholders, combining technical expertise with deep understanding of the company’s unique needs.
- Modern Tech Stack Implementation
The team used a cutting-edge tech stack, incorporating Next.js for server-side rendering, Algolia for improved search, Tailwind CSS for responsive design, Prismic for content management, and Commercetools for managing complex e-commerce operations.
- Innovative Solutions
From real-time restaurant management tools to optimized GIS integration, Teamo’s team introduced key innovations that addressed Providoor’s immediate challenges and set them up for future success.
The Results
Thanks to the right talent provided by Teamo, Providoor achieved outstanding results:
- Enhanced Customer Experience
The revamped platform offered a smoother, more enjoyable online ordering experience, which led to increased customer satisfaction and retention.
- Operational Efficiency
The internal team now had the tools they needed to manage restaurants and delivery areas with ease.
The custom admin tool allowed for live updates, while Google Maps integration simplified delivery boundary management.
- Performance Boost
Optimized data storage techniques improved platform performance tenfold, allowing Providoor to operate more efficiently under high demand.
Long-Term Success
Providoor didn’t just get a one-time platform upgrade—they gained a long-term partnership with Teamo.
By augmenting their team with the right developers, Providoor was able to tackle immediate challenges while positioning themselves for sustained growth in the competitive food delivery market.
Conclusion
Teamo’s approach to team augmentation was key to Providoor’s success.
By matching them with the right developers who could integrate seamlessly with their internal team, Teamo helped transform Providoor’s online platform and operational processes.
This case study demonstrates how Teamo’s talent-matching process empowers clients to not only solve current challenges but also set the foundation for long-term growth.
